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CartHoop aims to provide a happy shopping experience for all of our customers, but we do understand that sometimes a product is just not right for you. We aim to make our returns and exchanges program as simple as possible for our valued customers.

Requirements for returns & exchanges

Within 30 days - you must contact our support team about any issues with your order within 30 days of delivery

Includes original packaging & product in like-new condition - any returned product(s) must be returned with any original packaging, and in the condition which the product(s) arrived. CartHoop may reject the returned product if there is damage to the product and/or product packaging. If a returned product is rejected, no refund will be issued to the customer, and the customer may choose to have the product shipped back to them at their own cost. If the customer chooses not to ship the product back to them, CartHoop will recycle or dispose of the product.


  1. Contact CartHoop support at the email listed in our site's footer.
  2. If an order or product is deemed eligible for return by CartHoop support, we will email you a return label. Follow the instructions in the return label email to ship the product back to our distribution facility.
  3. Drop the package off at the shipping carrier's location.
  4. Wait for confirmation of receipt from CartHoop support staff.


If you have any additional questions about our returns process, or any other aspect of our purchase experience, please contact support at the email listed in our site's footer.


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